Servicing Transfers Document Image Management Specialist

About The Company

Valon is transforming both mortgage servicing and consumer direct lending with a technology‑first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI‑native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.

Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world‑class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.

As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast‑scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.

At Valon, every loan’s journey begins with a servicing transfer—and as a member of the Servicing Transfers team, you will own the onboarding and off‑boarding of loans to and from Valon’s servicing platform. You’ll ensure Valon has access to the necessary data, documentation, and funds in order to service our loans and to keep all relevant stakeholders informed in a timely manner.

You’ll also work closely with third‑party service providers to support this mission‑critical line of work.

As a Servicing Transfers Document Image Management Specialist, you will be supporting the Servicing Transfers team in ensuring that Valon receives, ingests and classifies data files and document images timely and completely in connection with each servicing transfer and / or partnership. Your key responsibilities include (but are not limited to):

• Ensure that data and document image transfers and associated processes are on track for timely completion ahead of transfer‑related deadlines.
• Ensure complete ingestion of data files / document images using Valon’s data file movement framework.
• Escalate delays in data file / document image management and work with internal and external stakeholders to identify backup plans for timely execution.
• Act as internal expert on data file / document image delivery methods to Valon.
• Set up SFTP and coordinate with third parties leveraging Valon SFTP to share credentials, share delivery limitations references, confirm receipt of document / data file delivery, troubleshoot issues with file delivery, and ensure files are in the correct folders before movement ingestion.
• Set up File Integration and configure data files on a transfer / partnership basis using Valon’s internal data file movement system.
• Implement document classification mappings and monitor execution of document classification with Servicing Transfers deal teams to ensure classification thresholds are met timely.
• Manage relationship with third‑party data extraction and indexing vendor and coordinate with vendor on document delivery and receipt.
• Operationalize data file and document image management‑related processes by creating training materials, writing standard operating procedures, documenting best practices, and driving the adoption of new procedures.

• Prior experience working in imaging department of mortgage servicer / imaging vendor.
• Domain knowledge around mortgage industry documents and data files (especially ICE / MSP).
• Experience operationalizing / building processes in imaging department of mortgage servicer / imaging vendor.
• Experience with large‑scale servicing systems (ICE, Sagent).
• Considered within the entire company to be an expert in their process areas.
• Ex…