Business Analyst, Customer Financial Services

About Pre Pass

Pre Pass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates, creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions.

It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real time on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

The Customer Financial Services (CFS) Business Analyst delivers standardized reporting and analytics that support data-driven decisions across Credit, Billing, and Collections. This role focuses on reporting execution, KPI tracking, data validation, and performance analysis related to accounts receivable and third-party collections.

Partnering cross-functionally with Credit, Collections, Billing, Customer Success, Business Intelligence (BI), Infrastructure, and Finance Transformation, this role ensures reporting is accurate, reliable, and scalable. The position does not perform direct collection activity or own strategic decision-making authority; instead, it enables leadership through clear insights and well-documented reporting. This is a hybrid role where you’ll spend two days a week in our downtown Phoenix corporate office.

Reporting & Analytics

• Prepare, maintain, and distribute recurring Credit, Collections, and Accounts Receivable reports, dashboards, and scorecards.
• Perform trend, variance, aging, and delinquency analysis, summarizing actionable insights for leadership.
• Track payment activity, write-offs, recoveries, and historical trends to support forecasting and planning.
• Respond to routine and moderately complex ad hoc reporting requests.
• Execute daily morning collections protocols within the billing system, including review of account status, verification of system generated actions, and escalation of exceptions.

Third Party Collection Agency Performance

• Produce standardized reporting on agency placements, recoveries, recalls, balances, and recovery rates.
• Track balances placed, dollars recovered, recovery rates, and placement volumes using established metrics.
• Analyze and compare agency performance using defined KPIs.
• Reconcile agency recovery files to internal AR records and escalate discrepancies as needed.

KPI Management, Data Integrity & Controls

• Calculate, validate, and maintain Credit & Collections KPIs across all reporting outputs.
• Ensure consistent KPI definitions, metric application, and data integrity across reports.
• Perform data validation prior to distribution.
• Maintain data dictionaries, metric definitions, reporting documentation, and SOPs.
• Support audits and control reviews by providing documented reports and reconciliations.

Systems & Cross Functional Coordination

• Partner with BI, Finance Transformation, and Infrastructure teams to support reporting and analytics needs.
• Collaborate with teams supporting Celonis, Kansys, and Five9 to ensure data accuracy and reporting reliability.
• Identify, document, and escalate system or data issues impacting Credit & Collections reporting.
• Support testing and validation of system or data changes prior to inclusion in reporting.

Required

• Bachelor's degree in finance, Accounting, Business Analytics, Data Analytics, or related fields.
• 2–5+ years of experience in reporting, analytics, finance operations, or business analysis.
• Experience supporting accounts receivable, credit, or collections reporting.
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, lookups).
• Strong attention to detail, data accuracy, and documentation.

Preferred

• Experience in transportation, tolling,…