Loan Processing Support Specialist

At a Glance

Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Loan Processing Support Specialist.

Position Type
:
Contract

Location
:
Hybrid (On site min 3 days a week)

• Minimum 5 years loan processing experience.
• Self-starter who engages directly via phone when needed, to resolve issues.
• Strong understanding of mortgage operations and the loan origination lifecycle.
• Demonstrated ability to manage complex workflows and resolve issues across multiple stakeholders.
• Proven analytical and problem solving skills with the ability to identify root causes and drive solutions.
• Experience with operational reporting, pipeline management, and performance metrics.
• Strong communication skills with the ability to influence without direct authority.

• Experience supporting or partnering with Initial Disclosures, Loan Processing, Closing, Underwriting, and/or Funding teams.
• Originations and/or Sales experience a plus.
• Experience with non-conforming/complex loan transactions preferred.
• Prior exposure to quality assurance, compliance reviews, or regulatory driven processes.
• Ability to operate effectively in a fast paced, change driven environment.
• Prior management experience preferred.

• Maintain pipeline health and workflow continuity across the mortgage origination lifecycle within the Loan Processing unit.
• Partner closely with Mortgage Specialists and internal teams to proactively identify and resolve issues that impede loan progress, ensuring quality, compliance, and funding outcomes are achieved.
• Take end‑to‑end ownership of loan and service exceptions, remove workflow bottlenecks, and provide targeted operational intervention to keep loans advancing efficiently and compliantly.
• Monitor the loan pipeline to identify stalled, at risk, or complex loans and take targeted action (calls, follow ups, document retrieval) to unblock progress.
• Resolve loan and service exceptions end‑to‑end, coordinating across Mortgage Specialists and internal partner teams.
• Serve as a continuity resource to ensure consistent progress through Initial Disclosures, Loan Processing, Closing, and Funding.
• Provide LOA and other extended absence coverage to maintain workflow continuity during staffing gaps or volume spikes.
• Act as deployable support during periods of elevated volume or operational stress.
• Investigate recurring issues, identify root causes, and recommend workflow or process improvements.
• Partner with internal teams to reduce repeat defects, bottlenecks, and handoff friction.
• Support quality and compliance through Initial Disclosure and Loan Processing scrubs.
• Assist managers with coaching related to quality trends, defects, and compliance gaps.
• Ensure operational enhancements and initiatives (e.g., OERC) are implemented effectively and feedback is surfaced.
• Generate and analyze operational reporting related to pipeline health, aging, trends, and funding performance.
• Track performance against funding targets and initiate corrective actions when risks are identified.

If you think you'd be a good match, submit your resume and reach out to Simran at  to learn more.