SBA Closing Specialist

Overview

This is a remote role that may only be hired in Arizona, California, Texas, or Utah, and the candidate must be willing to work 8 a.m.–5 p.m. PT.

This position provides a high‑level level of support for the Small Business Administration (SBA) 7(a) loans, 504, and USDA loans in compliance with company and SBA policy.

Reviews and processes more complex loan applications, ensuring accurate and timely documentation and accurate data entry into all systems. Reviews loan documentation to identify and resolve potential problems in the closing process, ensuring that all pre‑closing requirements are satisfied supporting accurate, efficient loan closings. Provides training, mentoring and development to other members on the team. Provides input and support to special initiatives, process enhancements, job aid creation/development, etc.

Acts as a subject‑matter expert (SME).

• Loan Closing – Provides expert level input into preparation, review and submission of loan documentation to ensure that all stipulated SBA regulations are met to ensure SBA eligibility prior to closing. Meets and discusses loan specifications with borrowers, lenders and other middlemen during the process. Researches and provides rapid and non‑routine resolution of loan issues, questions, and standards. Expedites the resolution of customer problems and complaints to maximize satisfaction.
• Loan Support – Resolves any pending closing conditions by engaging with bank closing counsel. Ensures that pre‑closing requirements are satisfied in accordance with appropriate standards. Assembles and reviews due diligence, and ensures that included documentation is satisfactory to the bank.
• Auditing – Performs pre‑closing audits of all submitted documents and conditions to ensure SBA eligibility.
• Quality Control – Completes quality checks of loan packages, document deficiencies, and resolves exceptions with customers and bankers.

Bachelor’s Degree and 4 years of experience in Credit Administration with Small Business Administration servicing, closing, or underwriting OR High School Diploma or GED and 8 years of experience in Credit Administration with Small Business Administration servicing, closing, or underwriting.

• Detail knowledge of loan closing documentation requirements
• Working experience and knowledge of SBA loans – 7a, 504 and USDA loans
• Detailed knowledge of SBA SOP’s program eligibility, credit criteria, and loan structure requirements
• Knowledge of bank credit policies and procedures

The base pay for this position is generally between $79,000 and $105,000 per year. Actual starting base pay will be determined based on skills, experience, location, and other non‑discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at