Advanced Account Operations Specialist

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Asset Mark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence and purpose.

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ office.

The Account Operations Team is responsible for handling all client-directed requests on existing Asset Mark accounts. This can include anything from an investment change to a withdrawal, to a beneficiary update. The primary goal of a Specialist is to ensure requests are addressed and processed timely, accurately and with the client’s intention at top of mind. A Specialist will ensure client requests are in good order and provide clear, emotionally connected communication to Advisors and their staff to resolve any outstanding items.

Key performance measures include accuracy, productivity, contact quality, and ability to work and engage effectively on a team.

Each Specialist will be assigned a primary work group/team on Account Operations based on proficiency need, capacity requirements, tenure and skill. These teams include:
Money In and Maintenance, Money Out, Move Money, and Partner Custodian. Each team will work closely to ensure service levels are achieved daily, processes are improved, and team engagement is high. Specialists should be proactive, eager to learn, and work with their leaders to develop their skills and careers at Asset Mark.

Specialists also have the ability to become Gold or Platinum certified, as well as promoted to a Level 2 or Sr for taking on additional responsibilities and exceeding key performance metrics.

• Partner closely with Team, Service and Leaders to ensure client requests are handled with care and accuracy.
• Be productive and ensure all requests are handled within assigned service levels.
• Adapt and be flexible based on the needs in the business and within the team.
• Ability to satisfy advisors with timely, complete, knowledgeable and responsive communications regarding requests that are not in good order (NIGO) through written and verbal communication.
• Ability to assess and minimize risk to organization.
• Effectively work across teams, peers, and other departments.

• Bachelor’s degree or experience in Financial or similar professional Industry
• Strong attention to detail and ability to see the “bigger picture”
• Demonstrates high proficiency in Operational processing
• Outstanding Customer Focus – constantly providing memorable service and creates loyal promoters
• Excellent Communication Skills - verbal, written, interpersonal, influencing, and negotiation
• Demonstrated analytical and decision making skills
• Results Oriented - Proven ability to set and meet aggressive goals

Compensation:
The Base Salary range for this position is between $55,000-$60,000. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

• Flex Time or Paid Time Off and Sick Time Off
• 401K – 6% Employer Match
• Medical, Dental, Vision – HDHP or PPO
• HSA – Employer contribution (HDHP only)
• Volunteer Time Off
• Career Development / Recognition
• Fitness Reimbursement
• Hybrid Work Schedule

As an Equal Opportunity Employer, Asset Mark is committed to building a diverse and inclusive workplace where everyone feels valued.