Loan Support Specialist IV

About The Role

The Loan Support Specialist IV is responsible for servicing consumer, small business, SBA and commercial loans in an environment of high work volumes and established deadlines.

• Perform loan servicing activities such as general loan maintenance, loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.
• Maintain oversight for moderate to highly complex and specialized loan products and required documentation in accordance with the organization’s workflow, ensuring regulation, policy, and procedures are followed.
• Provide outstanding service and timely response to requests from internal and external customers.
• Analyze daily report metrics and organize workflow assignments to ensure work is assigned and completed.
• Participate and may lead efforts to assist in the identification and implementation of workflow improvements.
• Perform work accurately and within assigned deadlines, communicating any projected incomplete work to facilitate workload transfer.
• Provide subject matter expertise of processes and system in all aspects of loan servicing and support activities. May participate on project teams within division and across departments with intentional collaboration.
• Through monitoring of team accuracy coach, mentor, train or teach coursework to others to improve quality and overall performance.
• Actively participate in specialized project teams within division and across departments.
• Demonstrate compliance with all bank regulations for assigned job function and keep up to date on regulation changes.
• Follow all bank policies and procedures, complete required training.
• Maintain knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations.
• May coach, mentor or train others as subject matter expert.
• Actively foster Columbia corporate culture and take personal initiative.
• Embrace our vision to become “Business Bank of Choice”.
• May perform other duties as assigned.

• High School Diploma or GED (Required).
• Associate’s degree in Business, accounting, finance or related field (Preferred).
• 7+ years of advanced consumer, SBA or commercial/business loan servicing experience (Required).
• 1+ year(s) of supervisory or team lead experience (Preferred).
• Advanced knowledge with consumer, SBA and commercial/business loans, advanced banking, lending products, and services and lending documentation.
• Ability to multi-task and adapt to continuous change.
• Advanced math, analytical, multi-tasking and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated working knowledge of consumer, SBA or commercial/business loan regulations, policies and procedures.
• Advanced skills using computer software including Word, Excel, loan servicing systems and other office equipment.
• Ability to work effectively in a fast-paced service-oriented environment with high work volumes and critical deadlines.
• Excellent analytical skills and attention to detail.
• Ability to troubleshoot and determine best workflow practices to suggest process improvement.

Ability to work fully onsite at the posted location(s).

Pay range $22.00 – $28.00 per hour. Pay rate depends on job-related factors. Eligible for performance-based incentive compensation.

Competitive total rewards package including base wages and comprehensive benefits such as health coverage, 401(k), insurance, tuition assistance, mental health resources, auto and home insurance, paid vacation, sick days, volunteer days, and holidays.

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.