Senior Counselor

Overview

Senior Travel Counselor -

You delight the traveler/travel arranger. Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances. Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation. International travel arrangements should comprise 50% of total bookings. Build credibility and loyalty to CWT by ensuring consistency of service delivery around the globe in a way that complements the unique travel policy of each client with interaction to make each traveler feel special.

Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation. You build CWT’s commercial value by selling products that are of commercial value to CWT and contribute to CWT’s profitability. Operates with discretion for clients and the travel arrangers. Follow company procedures, guidelines and standards. Remain current on value we provide to each customer.

Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate. Adapt and change as requirements of the business change. Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business. You represent and strengthen the CWT brand in how you work on a day-to-day basis.

• Create domestic and international travel arrangements for clients (air, hotel, ground transportation).
• Ensure international travel arrangements comprise approximately 50% of total bookings.
• Provide consistent, high-quality service to travelers worldwide while respecting each client’s travel policy.
• Offer informed, insightful recommendations to enhance the traveler experience.
• Contribute to CWT’s commercial value by selling products that benefit the company’s profitability.
• Operate with discretion for clients and travel arrangers; follow company procedures, guidelines and standards.
• Stay current on the value provided to customers and foster positive cross-team relationships.
• Adapt to changing business requirements and embrace new technology and ways of working.
• Represent and strengthen the CWT brand in day-to-day activities.

• Schedule varies anytime 5a-6p Pacific, Monday through Friday.
• Typically covers 5 or more accounts.
• Minimum High School diploma or equivalent.
• 5-7 years experience in the travel industry in a similar position or in a customer service center required.
• Superior written and verbal communication skills (in person and on phone).
• Very customer focused and service oriented.
• Proven ability to create travel arrangements including air, hotel and ground transportation (including multi-segment/multi-destination).
• Ability to handle multi-cultural clientele.
• Diplomatic problem solver and results-driven.
• Adaptable and motivated to learn.
• Proficiency in technology to research options and complete process requirements.
• Knowledge of Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus.
• Preferred understanding of international travel requirements (visas, passports, immunizations) to advise clients accordingly.

Primary Location:
Phoenix

Employment type:
Standard

Job Family:
Travel Counselor

Scope:
Regional

Travel:
No

Shift:
Day Job

Organization: P&T Business Platforms

Experience Level: 3 to 5 years

Job Posting:
May 15, 2018

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

Use of this website signifies your agreement to the Terms of Use.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill our contact form. In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Contact us.