Foundry Senior Customer Quality Engineer

Job Details

Intel Foundry Quality And Reliability is building a team and capability from the ground up to tackle the challenges of enabling the Intel Foundry Services (IFS) business. This opportunity combines the freedom and excitement of working in a start‑up with the security and benefits of working  is typical in a “start‑up” environment, the right candidate will have demonstrated the ability to excel across a wide range of areas and in an uncertain and shifting environment.

This specific opportunity will require a self‑starter with applicable technical experience.

• Representing Customer Quality into IFS, TFSM, and other partner organizations.
• Drive development of structured business processes to enable customer support across multiple foundry and OSAT business models.
• Represent Customer Quality in helping to architect overall product/process lifecycle management solution for future programs.
• Lead deployment of key aspects of next‑generation quality management system solution for Intel Foundry.
• Excursion/incident management of IFS customer material.
• Fielding manufacturing‑quality‑related inquiries from IFS customers and collaborating internally to get the needed responses.
• Supporting customer audit requests.
• Being an internal advocate for IFS customers, ensuring that the IFS manufacturing quality/service is on par with industry standards.
• Driving suitable business processes and collateral to support the IFS service biz.
• Building infrastructure, systems, and process to measure customer responsiveness and experience.

• Customer Service skills (communication/active listening), and experience working in a highly interactive environment on‑site and remotely across geos.
• Discipline to work independently and thrive in a highly evolving new business environment.
• Be assertive and self‑driven with good interpersonal and analytical skills.

• The candidate must possess a BS in Electrical Engineering, Chemical Engineering, Semiconductor Engineering or similar field with 6+ years of relevant experience.
• -OR- MS in Electrical Engineering, Chemical Engineering, Semiconductor Engineering or similar field with 3+ years of relevant experience.
• -OR
  - PhD in Electrical Engineering, Chemical Engineering, Semiconductor Engineering or similar field with 1+ year of relevant experience.

• Experience working with external customers, including regular quality reviews.
• Direct experience working in a foundry manufacturing environment.
• Experience in Quality Assurance or Customer Service.

• Strong familiarity or expertise in multiple of the following areas is a plus:
  Silicon process technology, quality and reliability, MBPS, 8D process, Incoming and outgoing quality assurance, PCN, ISO
  9001, IATF
  16949.
• Demonstrated experience in structured problem solving/excursion management/change notification/audit support.

Experienced Hire

Shift 1 (United States of America)

US, Arizona, Phoenix

US, Oregon, Hillsboro

Intel Foundry strives to make every facet of semiconductor manufacturing state‑of‑the‑art while delighting our customers — from delivering cutting‑edge silicon process and packaging technology leadership for the AI era, enabling our customers to design leadership products, global manufacturing scale and supply chain, through the continuous yield improvements to advanced packaging all the way to final test and assembly. We ensure our foundry customers' products receive our utmost focus in terms of service, technology enablement and capacity commitments.

Employees in the Foundry Technology Manufacturing are part of a worldwide factory network that designs, develops, manufactures, and assembly/test packages the compute devices to improve the lives of every person on Earth.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information,…