Field Services Engineer

Why Nova:

• Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category
• Customer focus:
  We value building strong relationships. You ll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning:
  We re passionate about growth. You ll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

• Provide technical support to Nova and end users in accordance with Nova’s warranty and service support agreements.
• Accurately document and report all customer support activities in line with Service Manager guidelines.
• Support the installation, configuration, and upgrading of new and existing equipment to ensure optimal performance.
• Share customer feedback and improvement recommendations with the Germany-based division.
• Prepare and deliver regular service reports for customers and Nova management to maintain transparency and alignment.
• Deliver customer training and retraining to ensure effective and safe operation of Nova equipment.
• Manage and maintain parts inventory at assigned locations, ensuring availability of critical components.
• Set, monitor, and maintain spare parts inventory levels in compliance with company policies.
• Repair parts and components in accordance with established service procedures and standards.
• Ensure spare systems are properly stored, maintained, and readily available for customer support needs.
• Provide technical and documentation support to the sales team as required.
• Partner with sales teams and customers on on-site product evaluations and technical assessments.
• Develop a strong understanding of customer workflows, procedures, and policies to deliver tailored support.
• Comply with customer site requirements related to safety, performance, and professional conduct.
• Maintain strict confidentiality of customer and company information.
• Deliver customer support during contracted working hours and provide extended support when business needs require.
• Diagnose, troubleshoot, analyze, and resolve technical equipment and system issues in the field.
• Work closely with end users to support system maintenance and ensure effective knowledge transfer.
• Maintain accurate reporting and documentation of all service activities as defined by the Territory or Customer Support Manager.

• 2+ years of hands-on experience testing and troubleshooting advanced semiconductor wafer metrology systems, including integrated hardware and software components.
• Knowledge of semiconductor technical support requirements, including field service processes and procedures
• Familiarity with multi-discipline semiconductor metrology equipment and cleanroom environments
• Working knowledge of system integration across multiple equipment platforms and communication protocols, including SECS/HSMS
• Understanding of semiconductor manufacturing practices, safety standards, ergonomics, and yield requirements
• Strong project and time management skills, with the ability to prioritize tasks and meet deadlines
• Excellent problem-solving, diagnostic, and data analysis skills
• Strong written and verbal communication skills, with the ability to clearly explain technical concepts to customers and internal teams
• Ability to bend, crawl, and work around complex systems within a semiconductor fab environment
• Willingness to travel domestically and internationally for service activities, customer training, and on-site support (estimated travel 20–35%)

• Ability to work effectively in a multifunctional team, acting as a liaison between customers, Tech Support, and Applications teams.
• Ability to assist in escalation management, ensuring quick resolution of critical issues.
• Strong analytical, data analysis and diagnostics ability
• Excellent written and oral communications in both English and Mandarin

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices,…