Solar Service Tech

The primary responsibility of the Service Technician is to address potential and known issues as relayed by American Solar & Roofing’s commissioned customer base with a focus on timely and effective customer service. This position requires thorough understanding PV system operation, electrical wiring experience and the ability to communicate project details to various stakeholders
. This position requires work to be performed both on ground and on roof. Other essential skills include system troubleshooting, quality assurance and adherence to company safety standards and protocols.

• Customer Management
  • Repair or maintain customer systems as warranty or contract states
  • Coordinate inverter manufacture warranty claims on customer’s behalf
  • Communicate with the Customer Service Representative
  • Upsell other repairs or scope of work while on site
• Safety, Quality Assurance & Training
  • Continuously promote safety, quality and exceptional customer service
  • Ensure all vehicles, equipment and tools are clean and functioning
• Reporting & Documentation
  • Document field findings in company database, including readings, photos and descriptions of issues and repairs.

• Conduct roof inspection for roof damage or wear that could affect the integrity of the solar or roof.
• Seal and protect roof penetrations to prevent leaks.
• Clean debris from rooftops and gutters.

• Ability to create documents and reports using MS Word, Excel and Power Point
• Exceptional written and verbal communication skills in English (bilingual a plus)
• Ability to document service calls and field findings in Salesforce
• Ability to utilize email communications
• Work effectively, patiently and pleasantly with all stakeholders
• Ability to manage multiple tasks, set priorities and work within time constraints
• Willing to work odd hours
• Solid and proven decision making skills
• Strictly adhere to safety guidelines

• 2+ years of PV system installation experience
• Thorough understanding of PV inverter and system troubleshooting
• Strong knowledge of building codes (NEC, IRC, IFC, TRI, and roofing)
• Completion of OSHA 10 Hour Outreach Training Program for Construction
• Clean Driving Record and DoT Medical Card

• Overview: The Service Technician position is a demanding and sometimes hazardous profession which is designated as a safety-sensitive job. Safety-sensitive jobs require specialized training and physical qualifications in order to reduce the risk of injury to oneself or others.
• Strength: For good reason it is a requirement of the job that one be reasonably strong. Many solar items are heavy and must be lifted in order to get the job done.
• Flexibility: Employees must be extremely flexible. An individual who is not flexible will be predisposed to strains and injuries. Reaching and stretching are a constant of the job. Climbing ladders, loading material and walking on roofs require reaching and stretching.
• Temperature Extremes: Working an eight to ten hour day outside where temperatures range from 120 degrees F to 30 degrees F can be challenging. At these temperatures, there are physiological and mental limitations. Therefore, employees are required to possess physiological attributes that allow for sustained performance in hot and cold conditions.