Commencement Event Coordinator

Grand Canyon University! One of Arizona's leading institutions of higher learning. Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University. Grand Canyon University's Event Services is seeking a Commencement Event Coordinator.

Position Summary/

Purpose:

Working under general guidance, the Commencement Event Coordinator,

supports commencement operations with a primary focus on high-volume student and guest communication, registration management, and participant support. This role serves as a central point of contact for commencement inquiries and assists with administrative and event-related processes.

What you will do:

* Serve as a central point of contact for commencement participants through high-volume phone and email communication.

* Provide timely, accurate, and professional responses to inquiries regarding commencement registration, and ceremony logistics.

* Deliver a high level of customer-service-oriented support to students and guests.

* Maintain professionalism and composure while handling time-sensitive or sensitive participant concerns.

* Perform data entry, updates, and reporting related to commencement registration platforms.

* Maintain accuracy and completeness of participant records and documentation.

* Assist with tracking, verification, and processing of commencement-related information.

* Assist the Commencement Event Manager with logistical preparation and execution of commencement ceremonies.

* Support event setup, breakdown, and on-site operational needs as assigned.

* Coordinate assigned event-related tasks, materials, or resources under manager direction.

* Help monitor event activities to ensure participant needs and operational requirements are met.

* Provide general event support across commencement cycles as needed.

* Manage multiple responsibilities and deadlines within a fast-paced operational environment.

* Adapt to shifting priorities and participant needs, particularly during peak commencement periods.

* Work varying schedules including evenings, weekends, and event dates as required.

* Other duties as assigned.

Equipment Used and Responsibility

* Microsoft Office Suite

* Commencement and registration-related platforms as required

Supervisory Responsibilities

None

What you need:

* Bachelor's degree preferred in a discipline related to communications, marketing, hospitality, business administration, or similar program from a regionally accredited institution.

* Minimum 1 year of experience in a similar or related capacity such as event support, customer service, administration coordination, or student services.

* An equivalent combination of work experience and education may be substituted upon supervisor's approval.

* Demonstrated ability of self-motivation, ability to manage high-volume and effective communication, and detailed processes.

* Ability to work effectively in deadline-driven and event-driven environments

* Must pass pre-employment background investigations.

Physical Requirements:

* Sitting: 3-6 hours a day

* Standing: 3-6 hours a day

* Walking: 1-2 hours a day

* Lifting:
Frequently

* Carrying:
Frequently

* Pushing:
Occasionally

* Bending:
Frequently

* Squatting:
Frequently

* Kneeling:
Occasionally

* Climbing:
Occasionally

* Reaching:
Occasionally

* Grasping:
Frequently

* Fine Eye to Hand Coordination:
Continuously

* Driving:
Occasionally

* Work Environment:
Office building on site. Branches are primarily inside, subject to variations in temperature, equipment noise and dust.

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