Enrollment Representative Job Phoenix area,Arizona USA,Education / Teaching

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are:
Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

An Enrollment Representative proactively contacts and/or responds to inquiries from potential students to discuss their education goals and provide information about University of Phoenix’s ability to help them fulfill their education goals. An individual advises undergraduate and graduate students about enrollment and degree completion requirements and plays an integral role in onboarding the student for success from application through completion of their first class.

In addition, an Enrollment Representative coordinates with the University’s financial aid, transcript and admissions, and academic counseling teams to assure that students encounter streamlined and user-friendly processes throughout their application and enrollment processes through their continued matriculation.

Important

You must reside in one of the following states: AZ, NV, WA, OR, MT, , WY, UT, NM, or TX.

Start Date

This requisition is for an anticipated start date of 03/16/26.

What You’ll Do

Spend at least ninety-five percent (95%) of every shift making or receiving telephone calls and/or other communication channels to interact with a high volume of potential students to discover the educational interests of prospective students, search applicable database(s) and other resources to provide information to help them make an informed decision on program offerings and University fit. Advise potential and/or current students regarding enrollment, transferability, and applicability of previous college credits earned, degree program options, degree program requirements, cost of attendance, and provide information on University policies, practices, and rules.

Consistently strive to complete daily tasks, demonstrate schedule adherence and required availability, all while adhering to and maintaining compliance with applicable University policies and procedures, and applicable federal and state regulations.

Proactively identify potential obstacles to a student’s ability to pursue their educational goals and effectively address those potential obstacles in an effort to assist the student in resolving those issues and to ensure a positive student experience.

Follow up and coordinate with financial aid, transcript and admissions, as well as other necessary departments, to provide accurate, comprehensive and timely information to potential and/or current students.

Monitor student participation and progress during the enrollment process and through the first class to ensure students are engaged, understand requirements and in compliance with applicable University policies.

Perform other duties as assigned or apparent.

NOTE:

The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.

Supervisory Responsibilities

None.

Minimum Education and Related Work Experience

High School Diploma or GED

Additional Qualifications

Prior student facing role that included student advisement in higher education
Prior experience in a telemarketing sales role selling to individual consumers, including a customer…


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