Continuing Education Advisor

Continuing Education Advisor – Grand Canyon University (Remote – Phoenix)

Salary: $42,000 – $50,000 per year | 1 month ago

• Counsels new and continuing non‑degree students regarding University policy and procedures, registration, course requirements and payment options.
• Collects all required paperwork and documents for registration and selected payment options.
• Ensures academic and financial clearance prior to each course start date, including accurate documents supporting a student’s payment option.
• Academically clears all admissions and academic compliance policy and procedures required prior to each course start date.
• Works with students to ensure understanding of the registration process and steps to modify registration before the course commences.
• Resolves any outstanding matters for students via multiple University departments, which may include the Office of Academic Records, Classroom Operations, the Colleges or others as required.
• Adheres to all University, state and federal guidelines and policies.
• Ensures students’ accounts are accurate and in good standing, collecting and reviewing required University payment documents for accuracy, and maintaining accounts for balance resolution and collection throughout the program.
• Understands the operating procedures of other departments and incorporates those elements into daily workflow.
• Serves as a student advocate to navigate university policy and procedure.
• Follows all policies, procedures and compliance guidelines.
• Works closely with cross‑functional and support departments to update student information and resolve student issues.
• Regularly monitors student activity, GPA, and other components for academic progress.
• Consistently meets deadlines and performance expectations set by University Leadership.
• Understands and learns all software programs/systems to effectively assist students.
• Qualifies prospective students and accurately enters prospect’s contact information into the appropriate system.
• Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
• Represents GCU as an educated advisor, familiar with higher education and assists students through the various steps as part of their decision‑making process.
• Other duties as assigned.

N/A

• Ability to represent GCU in a highly professional manner in all interactions.
• Possess solid interpersonal skills to build and maintain positive working relationships with all stakeholders.
• Ability to advise students in a highly collaborative manner to select appropriate courses based upon articulated desires and interests and facilitate their decision‑making process.
• Required to maintain confidentiality of information.
• Ability to work in a high‑volume, fast‑paced work environment with constant phone contact with students on a daily basis.
• Must have good critical thinking, judgment and attention to detail.
• Excellent planning, organization, multi‑tasking, and follow‑up skills to meet standard customer service turnaround times.
• Ability to help and guide students to clarify academic needs and objectives.
• Ability to learn GCU educational offerings and programs and to accurately explain them to potential students.
• Ability to work both independently, collaboratively and cooperatively as a team member and willing to learn and work other student services’ functions.
• Proficient with MS Office suite (Word, Outlook, Excel, PowerPoint) and comfortable navigating and maneuvering other databases and software, becoming proficient with GCU systems within a short period of time.
• Must be available to work varied shifts, including evenings, weekends or holidays.
• Ability to successfully pass background investigations.

• Bachelor’s degree from a regionally accredited institution.
• Excellent customer service skills demonstrated in working in a high‑volume customer service center.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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