Student Services Specialist; Financial Aid

Position: Student Services Specialist (Financial Aid)
Provides student services program support that will include financial aid for credit and clock hour students. Performs complex financial aid duties and responds to financial aid problems and inquiries. Communicates effectively with students, parents, internal customers, and external agencies, while creating and maintaining a variety of program materials, reports, and documentation. Processes financial aid applications and performs program updates as needed, packages federal student aid, and maintains accurate record keeping for financial aid programs.

Knowledge and application of Title IV programs, policies and procedures, and federal and state regulations to ensure program compliance. Provide outreach services to student support areas to include financial aid by conducting financial aid presentations and training. Works effectively with a various populations of administrators, faculty, staff, students, and the general public.

Essential Functions

30% - Provide accurate and consistent customer service to students and parents regarding financial aid programs and related services. Analyze/interpret regulations and respond to inquiries requiring detailed knowledge of regulations and policies. Ensure compliance with all financial aid policies, and adhere to a superior level of customer service

25% - Reviews and performs technically complex Title IV processes, including review of financial aid applications, packaging student financial aid inclusive of verification, budget proration, awarding, authorization of funds, corrections to ISIRs (Institutional Student Information Records), post award adjustments, etc. Responsible for processing numerous reports and financial aid forms.

25% - Assists students with the financial aid process from initial application to award. Performs regular follow-up, via email and phone calls, to ensure students understand the financial aid process and assists with verifying applications for accuracy and completeness. Represent the college at special events, such as financial aid workshops, orientations, and other on-campus programs.

10% - May evaluate and take action on student appeals, conduct FA presentations to student groups regarding financial aid/scholarship resources and policies, and provide general clerical assistance.

10% - Assists with administering financial aid programs such as student employment, loan programs; reviews office practices and procedures; may assist in training of students, staff, and temporaries; performs other duties as assigned.