Specialty Admissions Counselor

Specialty Admissions Counselor

Grand Canyon Education, Inc.

The primary role of the Specialty Admissions Counselor (aka counselor) is to encourage interested students through outreach efforts. The Counselor is responsible for communicating with interested students about the offered degree programs and to guide the interested student through the application process. The Counselor is responsible for explaining the admission process, which includes a pre‑evaluation of transcripts, the payment process for all educational expenses, and introducing the student to the Online Learning environment.

It is the counselor’s responsibility to ensure students understand the tools available to promote success and to remain as a point of contact for the student as they complete their degree. The counselor partners with Student Services Support to ensure all enrolled students are progressing academically to degree completion.

This role is not part of the university counseling job level plan. Please refer to the compensation plan guidelines for the compensation specifics. This role is eligible to transfer into the university counseling operational roles and the tenure in this role will count towards the university counseling levels (Refer to university counseling job expectations and compensation plan).

Note:

This role may require specific work experience or knowledge experience if handling a specific program area. This will be detailed in the job posting.

• Contacts interested students via the telephone in a timely manner, informing them about the offered programs and requirements.
• Provides necessary steps for interested students to receive a pre‑evaluation of their transcripts for any transfer credits that may apply.
• Advises interested students about the degree programs and serves as a “trusted advisor” to assist interested students in their decision‑making process to begin a degree program.
• Stays up to date on policy and procedural changes, incorporating those changes into the daily operational protocol.
• Determines if a partner’s offered programs will meet the interested student’s desired needs by listening, probing, recognizing and considering the partner’s degree programs.
• Appropriately directs interested students to a program that will meet the stated needs and answers any questions they may have about program requirements, transfer credits, admission guidelines, etc.
• Anticipates potential concerns of interested students and takes the appropriate action to alleviate or troubleshoot them.
• Serves as the primary point of contact for the interested student during their first academic year at the University.
• Clearly explains and guides students through the Online Learning platform so they can utilize the system with ease.
• Accurately shares university expectations to ensure the long‑term success of the students.
• Communicates and informs students about the available resources to assist them in progressing through the program.
• Serves as a member of a graduation team.
• Communicates and strategizes with graduation teammates to make sure student needs are met and addressed in a timely manner.
• Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties.
• Monitors student activity in the classroom and other established benchmarks to ensure academic progression.
• Achieves daily, weekly, and monthly goals, as defined by supervisor and department objectives.
• Adheres to all regulatory compliance guidelines, such as FERPA.
• Other duties as assigned.

Supervisory responsibilities:

None.

• Exemplary communication skills, including verbal and written.
• Excellent interpersonal skills with strong constituency building skill.
• Action and results oriented, self‑starter, self‑directed and self‑motivated with an entrepreneurial quality; ability to work independently.
• Excellent planning and organizational skills in order to meet expected service level standards.
• Must be able to learn all partner’s degree programs and requirements.
• Computer/office software proficiency including MS Office Suite.

• Bachelor’s Degree (highly preferred in marketing, education or business administration) OR 2 years’ related experience with a least 60 college credits completed.
• Prefer experience in higher education and/or a learning environment which involved daily interaction with students.
• Cannot be delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.

The following physical demands are estimated by the amount of time spent. Usually, the amount of time spent will be estimated on a daily basis, but depending on the position could be estimated on a weekly basis or a monthly basis.

Constantly: 60%+ or 5‑8 hrs/shift
Occasionally: 10‑25% or 1‑2 hrs/shift
Frequently: 25‑60% or 4‑5 hrs/shift
Rarely: