Student Services Counselor

Come Grow With Us

Join us at Grand Canyon Education and begin your career helping Grand Canyon University students succeed! We are looking for a motivated Student Services Counselor to work directly with our current and prospective online students to advise them on degree program requirements, course selection and finance counseling.

Starting salary is $43,000 per year, with an earning potential of $70,000 after several successful years ofservice.

Grand Canyon Education offers a generous benefits package, including 100% tuition-free education for employees through the Master's degree program level and 75% coverage at the Doctorate degree program level. In addition, an employee's spouse, children and dependents are also offered generous tuition benefits.

This is a Phoenix, AZ based role, we are currently in a hybrid status. This position requires you to be in the office 2 days per week (subject to change) and/or there also may be department meetings or training's that require in-person attendance (proper health and safety measures will be followed), in which advance notice will be provided.

New hire training will be held in-person at our Phoenix, AZ campus for 3 weeks.

Who you are:

You’re a goal-getter who is passionate about the power of education. You’ve demonstrated prior success in providing excellent customer service and problem solving.

You know it’s not all about achieving (and often crushing!) your goals. While that does get you excited, what you really thrive on is using your exceptional communication and coaching skills to help Grand Canyon University online students’ level up in their lives through quality education.

Now is the time to bring your talent to Grand Canyon Education, where you’ll have the opportunity to play an integral role in providing Grand Canyon University students the roadmap for success from the beginning their degree program until graduation. Here’s a taste of how you’ll make your mark as a Student Services Counselor with us.

As a Student Services Counselor, a typical week might include the following:

• Strategy and execution. You’ll be consistently counseling continuing students regarding University policy and procedures, payment options (focused on responsible borrowing), and ensuring progress throughout their program. You’ll be responsible for financially clearing students, which will incorporate funding strategies including collecting any required paperwork, documents for progression requirements, and selected payment options (including financial aid reapplication). In this role you’ll work in a fast-paced environment while working cross-functionally with admissions staff and other departments.
• Partner and influencer. Through a variety of mediums, you will use your passion for serving others to provide exceptional counseling to prospective students. Whether over the phone or via email, you will champion the GCE mission, promoting Grand Canyon University student success and institutional growth.
• Heart and Hustle. You’ll serve as a student advocate while navigating through University policies and procedures. You will ensure all related matters to academic compliance are resolved prior to each students’ course start date, incorporating intervention strategies, as needed, to help keep students in attendance and progressing toward their scheduled graduation date. You'll exhibit excellent communication and interpersonal skills with the ability to influence and persuade.
  
  You have the driven ability to work in a high-volume, fast-paced work environment with constant phone and email contact with students daily.

The role might be right for you if you have:

• A bachelor’s degree
  . No delinquent or in default on a federal student loan as verified in your credit report.
  
  If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Outstanding customer service, organization and time management skills. In this role, you’ll be wearing many hats, so you’ll need good customer service, time management, excellent planning, organizational, multi-tasking, case-management and follow up skills to meet required timelines.
• Clear communication…