Call Center Agent

Call Center Agent Phoenix, AZ 85007 (Remote) 5 Months 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.

This position includes the following:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Spanish-speaking

• Previous two positions should each be at least one consecutive year in a fast-paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience with participating in process improvement activities

High school diploma or equivalent

Associates Degree or higher