Operator; Dispatcher - Phoenix, AZ

Operator (Dispatcher)

4 Months

Phoenix, AZ (Onsite)

Displays the technical and professional expertise to operate hospital telecommunication equipment such as multi-line telephone sets (switchboards), computers, 2-way radios, cell phones, pagers, fax machines, and printers. Dispatcher/Operator will answer, respond to and transfer calls (including demanding emergency related requests from hospital staff only) from any caller in a manner that is accurate, timely and customer focused; displaying sound judgment in processing emergency related calls with a high priority.

Accesses local or nationwide databases, maintain personnel equipment; performs general support activities to include documenting and maintaining various logbooks, call records, associated reference books, computer systems and any additional agency related clerical documentation. Speaks clearly and professionally, answers general questions about hospital services or hours. Also, works alongside with Campus Support & Safety Control staff, responsible for maintaining area access and security levels.

Primary duties are of a sedentary nature answering telephones, radios or watching video monitors, input data into computer terminals and writing data in logs in a controlled indoor environment.

• Operation of hospital telecommunications equipment, including switchboard, cell phones, pagers, and 2-way radios
• Typing and the operation of personal computers and basic office related equipment
• Knowledge of: operating hospital communications equipment; answering, responding to, and transferring patient/ resident, public and employee calls; general hospital services; sends pages/messages to notification lists in the event of a hospital related Code or emergency situation; enters data and maintains accurate telecommunications-related databases, records, and logs, including the caller identification (CID) numbers used by employees or patients for long distance access;
  
  has working knowledge of Campus Support & Safety Controls equipment and procedures; performance management (PM), and continuous quality improvement (CQI) and lean methodologies.
• Ability to: evaluate situations and exercise competent judgment under sometimes in stressful situations, in transferring, patching or placing emergency, and routine phone calls; speak in a clear and understandable voice and remain calm in receiving and dispatching calls; communicate accurately, concisely and timely both verbally and in writing; provide outstanding customer service by responding to patient