Eligibility Specialist; Eligibility Interviewer

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LOCATIONS IN VARIOUS CITIES IN MARICOPA COUNTY IN ARIZONA!

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or  to view ‘Our DES’ video. Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision‑making skills, can work independently and multi‑task in a fast‑paced call center OR field office environment, and can provide quality interaction and communication with our clients.

Essential Duties and Responsibilities include but are not limited to:

• You will be working in a call center OR field office environment, assisting individuals and families by phone or face to face in person.
• You will be attending paid classroom training with on the job training (learning by doing).
• Provide excellent customer service by phone OR in person to individuals and families facing challenging and personal situations.
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• While talking to the individuals and families by phone or in person, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.
• Adhere to agency standards in a high‑volume call center OR field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

• Customer service practices.
• Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.

• Strong written and verbal communication.
• Customer friendly, empathetic and patient.
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.

• Evaluate and make appropriate decisions (or determinations).
• Access, maintain, review and interpret information.
• Work independently as well as interacting with others on a team.
• Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

The ideal candidate for this position will have:

• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
  Driver’s License Requirements.
• Successfully pass background and reference checks; employment is contingent upon completion of the above‑mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short‑term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans.
• 10 paid holidays per year.
• Deferred compensation plan.
• Wellness plans.
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