Phoenix, AZ - Business Operations - AZDES - Office of Director - Customer Service Representative II

Position Information Position Type Staff Augmentation Hours/Week 40 Billing Type Hourly Shift Day Projected Start Date 03/30/2026 Start Time 8:00 AM Projected End Date/Duration 06/30/2026 End Time 5:00 PM Bid Limit Per Vendor 4 Number of Positions 2 Desired Career Level Experienced Non-manager Minimum Education Level High School Weekend None Position Location Address 1717 W Jefferson City Phoenix State Arizona Zip 85007 Country UNITED STATES Requirements Travel Required No Security Required Yes Onboarding Category The following are required for bid submission:

• Resume
• R2R
• Cover Letter
• Meets Work Location

Position Description Position will be in person for the first 2 weeks for training

This is a repost of #9039, #9474. Any resubmissions will be rejected.

The Office of the Ombudsman (OMB) is a unique division within the Department of Economic Security (DES) that addresses client concerns and issues on behalf of the DES Director.
OMB operates in an informal, confidential, neutral, and non-partisan manner. The Customer Service
Representative II will assist the OMB by entering customer concerns into Salesforce, a cloud-based software.
The concerns are received via phone voice messages, email, and an online web form.
The role requires excellent communication and interpersonal skills, patience, and the ability to multitask.
Business operating office
hours are Monday-Friday, 8:00 am to 5 pm.

Major Responsibilities:
- Enter customer concerns into Salesforce, received through email, voice messages, and the online web form.
- Use critical thinking skills to direct concerns to the appropriate DES programs.
- Research information to address both DES and non-DES related issues.
- Listen and transcribe voice mail messages from DES clients.
- Perform other duties as assigned related to the position.

Required skills and qualifications
-Proven experience as a Customer Service Representative or in a similar role.
-Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in Google Suite and other relevant computer applications.
- De-escalation skills.
- Patience, a positive attitude, and the ability to manage time effectively and multitask.
-High school diploma or equivalent is typically required.
Knowledge
English Language;
Customer Service;
Clerical;
Administration and Management.
Skill
Monitoring;
Active Listening;
Speaking;
Critical Thinking;
Reading Comprehension;
Social Perceptiveness. Judgment and Decision Making;
Time Management;
Problem Solving
Ability
Deductive and Inductive Reasoning;
Speech Clarity;
Written and Oral Comprehension;
Written and Oral Expression;
Problem Sensitivity. Required Skills Skill Type
Skill Name
Experience as a CSR
google suite and other relevant computer applications Preferred Skills Skill Type
Skill Name
Salesforce

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at .