Customer Account Specialist, Repair

Job Description:

• Customer Account Specialist, Repair at Phoenix MRO, we specialize in the repair of electronic components for aircraft.
• As a Customer Account Specialist with our team, you will be the face of our organization, interacting with internal and external customers on a daily basis to provide excellent customer service.

• Should be team player who is self-directed, detail oriented and demonstrates critical thinking skills, taking initiative to address and resolve issues.
• High level of computer transactions daily, administering up to 150+ orders
• Customer interaction management, both internal and external
• Administering commercial and military repair orders and their related activities including but not limited to acknowledging, quoting, and invoicing customer orders

• Managing, interpreting, and executing customer contractual requirements
• Effectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties
• Determining validity and disposition of warranty claims
• Adhering to Global Trade compliance regulations

• SAP
• US Government Repair Contract Administration
• FAR's and DFAR's
• CAV
• PIEE

• Bachelors

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.