Customer Service-Worksite Representative

Chubb Bill Rate: 33.59

Supplier Max Submittal Bill Rate: 32.60

Job Schedule:

Training is on site for 7-8 weeks 40 hours per week for training. Once the representative is deemed proficient in call handling the job schedule then reverts to a hybrid 3/2 schedule.

Job

Hours:

40 hours per week. Hours of operation are 7:30am-6:00pm CT.

Interview Process:
Potential 2 Interview Process. Initial is virtual. Second will be an onsite interview. Temp to Perm opportunity.

We are looking for a Worksite Representative to join our fast‑paced, high‑energy growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard‑working, talented professionals!

Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries, and activities. They handle specific call types and complete requests in accordance with departmental guidelines and procedures. The representative creates a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.

• Supporting policyholders with insurance product information
• Answering client calls and responding to policyholder inquiries with claims service and intake related issues
• Providing detailed information about policy statuses
• Assisting with basic technical troubleshooting for self‑service related issues
• Sending transfers to the client sales team to increase APV revenue
• Handling claim intake for client calls
• Consistently meeting or exceeding expectations for departmental standards related to quality, average handle time, auxiliary time, after‑call work, and other KPIs
• Exhibiting and practicing the organization’s common purposes and shared traits, supporting process improvements and providing feedback to leadership
• Performing other duties as assigned
• Working various shifts within 7:30am‑6:00pm CDT timeframe
• Representing Combined’s tenants:
  Personal Connection, Empathy, Problem‑Solving and Ownership

• Problem Solving
  :
  Takes an organized and logical approach to thinking through problems and complex issues, simplifying complexity by breaking down issues into manageable parts, looking beyond the obvious for root causes, and developing insight.
• Continuous Learning
  :
  Demonstrates a desire and capacity to expand expertise, develop new skills, and grow professionally; seeks and takes ownership of learning opportunities and takes on challenging work assignments for professional growth.
• Initiative
  :
  Willingly does more than required, meets objectives on time with minimal supervision, eager and willing to go the extra mile, self‑motivated, and seizes opportunities to make a difference.
• Adaptability
  :
  Redirects personal efforts in response to changing circumstances, receptive to new ideas, effectively prioritizes according to competing demands, and navigates uncertainty.
• Results Orientation
  :
  Executes plans, drives for results, takes accountability for outcomes, perseveres, capitalizes on opportunities, and takes full accountability.
• Values Orientation
  :
  Upholds and models Chubb values, acts ethically, maintains professional integrity, fosters collaboration, and consistently thinks ONECHUBB.

• Previous experience as a customer service representative
• Preferred knowledge of insurance products and policy schedules
• Friendly and professional demeanor
• Excellent communication and interpersonal skills
• Basic computer skills and knowledge of database software
• Attention to detail, organizational skills, and time‑management skills
• Ability to work a flexible schedule to meet business needs and performance requirements
• Ability to remain calm in stressful situations
• Ability to explain detailed policy concepts in a simple way

• 2–3 years experience in customer service in a call center
• Minimum high school diploma or equivalent

This is a contract‑to‑hire position based out of Phoenix, AZ.

The pay range for this position is $19.00–$21.00 per hour. Eligibility requirements apply to some benefits and…