Customer Service Team Leader - Onsite

Join the Moving Help team and play a leadership role in shaping the customer experience. This position is ideal for someone who thrives in a fast-paced environment, leads confidently in real time, and is energized by solving problems and improving processes.

As a Team Leader, you will support frontline agents, guide decision‑making, and help ensure customers receive clear, fair, and timely resolutions across phone, chat, and email channels.

• Lead and support a team of customer service agents across phone, chat, and email
• Provide real‑time guidance to agents navigating customer issues and resolutions
• Assist with escalated customer concerns and disputes
• Identify trends, issues, and opportunities for improvement
• Document and elevate programming bugs, operational gaps, and recurring concerns
• Foster a collaborative, solution‑focused team environment
• Contribute to continuous improvement of customer experience and internal processes

• Ability to lead and support others in a live‑service environment
• Strong communication and interpersonal skills
• Calm and steady decision‑making under pressure
• Proactive mindset with a focus on solutions
• Ability to identify patterns and recommend improvements
• Previous customer service experience required

• 2+ years of customer service experience
• Experience handling inbound and outbound calls
• Experience with email and chat‑based customer support
• Familiarity with dispute resolution
• Proficiency in Microsoft Excel and Word

• Agents feel supported and confident in decision‑making
• Escalations are handled efficiently and professionally
• Issues are surfaced early and resolved quickly
• Customer experience improves through better consistency and outcomes

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

2727 N Central Ave
Phoenix, Arizona 85004 Full‑Time R238558

Since 1945, U‑Haul has been serving do‑it‑self movers and their households. Like many other successful ventures, the concept for U‑Haul was generated out of need. After World War II, there existed the widespread need for do‑it‑self moving equipment that would be available on a one‑way, nationwide basis.

U‑Haul co‑founders L.S. “Sam” Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U‑Haul trailers. In the process, an industry was born.

U‑Haul Holding Company and its family of companies, including U‑Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U‑Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington).

This policy will not apply to team members hired before February 1, 2020.