Customer Service-Worksite Representative

Description

Chubb Bill Rate: 33.59 Supplier Max Submittal Bill Rate: 32.60

Job Schedule:

Training is on site for 7-8 weeks 40 hours per week for training. Once the representative is deemed proficient in call handling the job schedule then reverts to a hybrid 3/2 schedule. Job

Hours:

It is 40 hours per week. The hours of operation are 730am-600pm CT Interview Process:
Potential 2 Interview Process. Initial is virtual.

- 2nd will be an onsite interview. Temp to Perm opportunity. Combined Insurance a Chubb Company is seeking a Worksite Representative to join our fast-paced high energy growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working talented professionals!

Job Summary Often the first point of contact for customers the Worksite Representative is responsible for addressing customer service concerns inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative he/she is responsible for creating positive customer experience through professionalism amicability and knowledge of Combineds products and systems.

Responsibilities - Supporting policyholders with insurance product information - Answering client calls and responding to policyholder inquires with claims service and intake related issues - Provide detailed information about policies statuses - Assist with basic technical troubleshooting for self-service related issues - Ability to send transfers to the client sales team to increase APV revenue - Ability to handle claim intake for client calls.

- Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work and other KPIs.

- Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership.

- Willingness to perform other duties as assigned.

- Expected to be able work various shifts within 7:30 a.m.

- 6:00 p.m. CDT timeframe.

- Represents the Combined tenants:
Personal Connection Empathy Problem-Solving and Ownership Competencies - Problem Solving:

Takes an organized and logical approach to thinking through problems and complex issues.

Simplifies complexity by breaking down issues into manageable parts.

It looks beyond the obvious to get at root causes.

Develops insight into problems issues and situation.

- Continuous Learning:

Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally.

Seeks and takes ownership of opportunities to learn acquire new knowledge and deepen technical expertise.

Take advantage of formal and informal development opportunities.

Takes on challenging work assignments that lead to professional growth - Initiative:

Willingly does more than is required or expected in the job.

Meets objectives on time with minimal supervision.

Eager and willing to go the extra mile in terms of time and effort. It is self-motivated and seizes opportunities to make a difference.

- Adaptability:

Ability to re-direct personal efforts in response to changing circumstances.

It is receptive to new ideas and new ways of doing things.

Effectively prioritizes according to competing demands and shifting objectives.

Can navigate through uncertainty and know when to change course - Results Orientation:

Effectively executes on plans drives for results and takes accountability for outcomes.

Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.

Takes full accountability for achieving or failing to achieve desired results - Values Orientation:

Upholds and models Chubb values and always does the right thing for the company colleagues and customers.

Is directly truthful and trusted by others.

Acts as a team player.

Acts ethically and maintains a high level of professional integrity.

Fosters high collaboration within own team and across the company constantly acts and thinks One Chubb Qualifications for Internal…