Fan Loyalty Team Member

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Who We Are Arizona is the culmination of new people, cultures, businesses, and sports. For people and businesses, settling into a new environment takes time and effort, let alone sports teams. It can take years, sometimes decades, for fans to get behind a new sports franchise. The Diamondbacks took on this task when we were born into the National League in 1998.

However, we were quick to captivate the love and attention of Arizonan's everywhere. As the quickest expansion team in MLB history to capture the sports highest honor, the World Series, we also captured the memories and love of many fans in an incredibly emotional 2001 championship. These types of memories are what we strive to reproduce each season on the field, and in any other association of our brand.

Being a part of our fan's lives is something we cherish and place an enormous value on.

Our Mission The mission of the Arizona Diamondbacks is to provide industry-leading entertainment in a clean, safe and family friendly environment and to make a positive impact on its fans and civic partners by focusing on team performance, fan experience, financial efficiency, workplace culture, and community contribution. In doing so, the organization will consistently compete for championships, treat its customers to quality service and entertainment, invest in its product, employees and fans, and establish and maintain a position of leadership in the community.

Our Culture As a Team Player you will find that our culture is built on support, respect and trust that leads to a positive and productive work environment. We value each other's talents and dedication to create a prideful sense of unity. Our unique and versatile mindset allows us to be at the forefront and serve as pioneers and leaders in the industry.

We empower each other to be the best. Our potential is endless, and we will continually strive to be innovative in every facet. Our passion is shown in our commitment to help everyone including our partners, neighbors, fans, and community. We are more than just employees: we are family.

Job Summary:

The Fan Loyalty Staff represents the Arizona Diamondbacks organization at the D-backs Kids Club Headquarters inside Chase Field during all home games. Candidates should enjoy working with people to provide excellent fan experience. This is a part-time, seasonal position.

When:
March - October 2026

Hours:

Approximately 15-20 hours per week Flexible scheduling Wage: $15/hour

Responsibilities:

• Communicate to fans what the D-backs Kids Club is, how to sign up, the benefits of the program and how to redeem prizes using the MLB Ballpark app
• Facilitate prize distribution and restock/organize inventory
• Interact with fans to provide excellent customer service
• Assist with facilitating additional activations as needed

Minimum requirements:

• Experience with face-to-face customer interaction and excellent customer service skills
• Outstanding communication skills and a positive, energetic personality
• Ability to work independently or with a team
• Must be able be on your feet for 5-7 hours at a time
• Must be willing to work all 2026 Arizona Diamondbacks home games, largely consisting of evenings, weekends and holidays (an example of game day hours could be weekdays from 4:30PM - 9:30PM and Sunday 11AM - 4PM)
• Bilingual in Spanish a plus
• Familiarity with the MLB Ballpark app a plus

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.