Call Center Representative

Representative is responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

• Answer incoming phone calls in a fast paced environment
• Resolve Tier 1 level issues
• Review taxpayer accounts
• Verify, gather and update key information
• Educate taxpayers of online resources and current tax policies
• Submit requests for payment arrangements
• Document actions taken into multiple systems
• Participate in all team engagement activities
• Meet performance expectations

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

• Spanish Speaking

• Associates Degree or higher
• Previous two positions should each be at least one consecutive year in a fast‑paced call center
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Customer Service
• Industries:
  Telephone Call Centers
• Benefits:
  Medical insurance, Vision insurance