Resident Services Coordinator

Resident Services Coordinator page is loaded## Resident Services Coordinator locations:
Phoenix time type:
Full time posted on:
Posted Yesterday job requisition :
R-101691
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* Job Description:

** The Resident Services Coordinator is the face person of our property management team and ensures the overall quality of our resident’s experience meets the company’s established standards and complies with all applicable laws. This property is in Phoenix.
** Perks and Benefits:
*** Competitive pay & a Comprehensive Benefit Package.
* Other benefits include Health Saving Account, Flexible Saving Account, Employee Assistance Program.
* Annual Education Allowance
* Generous Referral Program
* Fun & collaborative company culture with lots of team building events
* Local discounts to restaurants, clothing stores, personal training
* Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel  + In Vancouver, Chicago, Los Angeles, and Seattle
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* What You Will Do:

*** Supports the team with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties.
* Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.
* Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner.
* Schedule move-in and moves out inspections with residents.
* Assist with managing all move-in and move-out calendars while keeping management software up to date.
* Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction.
* Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.
* Assist residents with adding rentable items such as parking spaces.
* Support the leasing team with the assistance of file checklist tasks in anticipation of new leases.
* Assist with company/vendor sponsored resident events.
* Assist with community wide e-blasts and residential notices
* Maintain exceptional standards of leasing office, tour path, and model apartments.
* Review unit turn requirements with supervisor prior to move-ins.
* Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents.
* Prepare and distribute move-in gifts for all new residents moving in.
* Provide exceptional service to customers, vendors, and colleagues.
* Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required.
* Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate.
* Comply with company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
* Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
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* What You Bring:

*** High School Diploma or equivalent required
* Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
* Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
* Excellent interpersonal, oral, and written communication skills
* Excellent writing, proofreading, and editing skills
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* About the Company:

** Capilano Properties is a leading real estate firm based in Phoenix, Arizona with offices in Toronto, Vancouver, Los Angeles, Seattle, and Chicago. This diverse company is vertically integrated with in-house departments responsible for execution of the company’s activities including property development, construction and management as well as leasing, sales and marketing.
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* About The Company:

** For over half a century, Onni has been building communities for people to live, work, and play. Our success…