Customer Service Representative

The Customer Service Representative plays a key role in engaging with internal and external customers while collaborating with our internal sales team to deliver exceptional customer experiences. This position requires a proactive approach to addressing customer needs, fostering satisfaction, and upholding our commitment to excellence. The ideal candidate is service and sales-oriented, enthusiastic, and dedicated to creating positive outcomes for our customers and the team.

* Act as a customer advocate to resolve product, delivery, and service issues effectively.

* Process quote requests and sales orders and assisting with expedited requests as needed.

* Ensure order accuracy by verifying customer purchase orders and making necessary corrections.

* Communicate order delivery statuses promptly via email or phone.

* Follow up on open quotes to address customer inquiries, involving Territory Managers when required.

* Establish and maintain relationships with customers through regularly assigned calls.

* Coordinate with Territory Managers on territory growth plan.

* Manage customer accounts by processing Return Merchandise Authorizations (RMA) for credit or replacement.

* Record all selling activities in the company ERP (e.g. contacts, activities, opportunities, quotes, sales orders)

* Contribute to the team's overall success through assigned tasks and responsibilities.

* Promote a collaborative and respectful workplace environment.