Customer Care Representative

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Location: Scottsdale, AZ (Hybrid/In-Office 3 days per week)

We are currently hiring Customer Care Representative professionals for our inbound call center! Successful candidates will possess strong skills in providing world-class customer service at all times. Strong interpersonal skills, being a self starter and an ability to quickly adapt to change are required in this fast paced high volume inbound customer service center. Let your customer service skills shine as you deliver exceptional service to our customers who are professionals in the real estate industry.

While supporting our customers, you will provide prompt, efficient handling of customer inquiries, such as offering insight into our company products, troubleshooting software issues, and addressing billing and general inquiries.

• Growth Opportunities;
  Advance your career in a dynamic real estate tech company with merit-based promotions.
• Great Pay & Perks;
  Earn $19.50/hr + up to $400 monthly bonus, plus medical, 401(k), PTO & more.
• Make an Impact ;
  
  Help customers find solutions and shape their real estate journey in a fast-paced, team-driven role.

• Answers incoming customer calls regarding billing issues, product problems, service questions and general customer inquiries
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
• Update customer information in the customer service database, Salesforce with detailed notation of each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and turning frustrated customers into repeat customers
• Utilizing effective communication and problem-solving skills via inbound phone to handle l customer inquiries – we believe in providing one-call resolution!
• Meeting or exceeding company expectations around productivity and service quality goals
• Adhering to all attendance and punctuality guidelines
• Other duties and responsibilities as needed

• Minimum two years of customer service experience preferred, ideally in a call center environment
• Must be willing to work in a heavy phone-based environment
• Experience with performing outbound calls is a plus
• Must be able to work independently and in a team environment
• Must be able to to type, talk and navigate systems simultaneously
• Typing words per minute - minimum expectation 35-40 WPM
• Ability to multi task and adapt to changing business needs
• Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, MS Office Suite, Instant Messenger and Chrome
• Must have understanding of internet navigation and tools
• Excellent communication skills, both verbal and written
• Excellent track record of attendance
• Must have High School diploma or equivalent

• We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
  This is a hybrid opportunity in our Scottsdale, AZ office.

• The Customer Care Representative Role pays $19.50 per hour base pay + up to a monthly bonus incentive of up to $400.00 based off performance metrics. We also offer robust benefits starting day one!
• Wo…