Customer Service Representative

Position: CUSTOMER SERVICE REPRESENTATIVE 2
DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

CUSTOMER SERVICE REPRESENTATIVE

Job Location:

FLEET MANAGEMENT

2225 S. 22ND AVENUE,

PHOENIX, AZ 85009

Posting Details:

Salary: $34,666 - $44,666

Anticipated Salary: $39,666.84

Grade: 15

Closing Date: 02/02/2026

Job Summary:

This position provides customer service activities and support to various internal and external agencies and customers in support of ADOT and the Enterprise Agency Fleet, fleet management programs. This position regularly works outdoors with exposure to the elements.

Job Duties:

Interaction and assisting customers with vehicle fleet auction program sales by telephone/email and in person. Interfaces with customer in the receipt of used equipment and issuance of new equipment and processes equipment transfers. Conducts customer service surveys and report

Responsible for Vehicle Disposition Record (VDR) log processing and the annual inventory coordinator. Open and close work orders. Be the fleet spare key and title custodian for multiple agencies.

Responsible for licensing, registering and titling all vehicles through the MVD 3rd Party Certification Program; notarizing all titles for sold vehicles and/or equipment; uses motor vehicle records to confirm previous owner information.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

* Strong knowledge of customer service technique.

* General knowledge of vehicle/equipment mechanical skills.

* Fleet/Equipment Management Information Systems.

* General knowledge of vehicle/equipment towing operations.

* OSHA safety rules and regulations.

Skill in:

* Interact with people; applying professional customer service techniques.

* Good written and oral communications.

* Executing timely resolutions to inquiries.

* Computer programs such as Google Workspace.

* Attentive listening.

* Basic math to review documents and handle credit card functions/payments.

* Organization and time management.

* Documenting accurate and complete information.

Ability to:

* Provide professional and courteous customer service.

* Make appropriate decisions within scope of responsibility.

* Work independently or in a team environment.

* Multi-task and work in a high-stress setting.

Selective Preference(s):

Three years experience in a high volume customer service based operation providing customer support which included responding and resolving customer inquiries, complaints.

Pre-Employment Requirements:

This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended.

Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

* Sick leave

* Vacation with 10 paid holidays per year

* Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

* Health and dental insurance

* Retirement plan

* Life insurance and long-term disability insurance

* Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment or phone call at  option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling  option
3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.