Customer Service Representative - Sky Harbor Airport - Seasonal

Customer Service Representative - Sky Harbor Airport - Seasonal

Enterprise Mobility invites applications for a Seasonal Customer Service Representative at Sky Harbor Airport Rental Car Center in Phoenix. The position starts in November 2025 and lasts no longer than 180 days (through April or May 2026). The role is 40 hours per week, paying $18 per hour.

As a Customer Service Representative you will provide a high level of customer service to both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. You will receive local training and hands‑on experience to provide administrative support and assist customers.

Must be available to work one of the following schedules:
Friday‑Monday, Tuesday‑Saturday, or Sunday‑Thursday. Morning and evening start times are offered.

• Provide a high level of customer service by assisting customers and assessing their rental needs in person
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist in assessing condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform miscellaneous and backup duties job-related duties as assigned

• Must be at least 18 years of age
• Must have at least 1 year prior face‑to‑face customer service experience within the last 5 years
• Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future
• Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months
• Must be willing to accept a seasonal position lasting no more than 180 days starting in November 2025; candidates who are hired will not be eligible for any other opportunities at Enterprise Mobility for a minimum of 6 months following the end of seasonal employment

Enterprise Mobility is an Equal Opportunity Employer. Veterans, people with disabilities, and all qualified applicants will receive consideration for employment.