Customer Service Representative

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE - FT role at Cutter Aviation
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Shift: 3rd Shift

Location: Phoenix, AZ

Pay: $19.00/hr starting pay, increases to $20.00/hr after successful completion of the probationary period. (Applicant understands this is an entry level position and some key components of successful completion of the probationary period are: attendance, behavior and learning ability).

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world‑class customer service. The CSR is effectively the Company’s store‑front at the facility and the internal representative of our company to aircraft owners, operators, business partners, and to the business aviation community.

• Cater to customers; confer with customers by telephone or in person to provide information about products and services.
• Handle reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Determine charges for services requested, collect payments, or arrange for billing.
• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Check and verify correct orders (fuel and catering) are placed and dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, including escorting passengers and/or crew members on and off the airfield via walking or driving company vehicle.
• Drive passengers and/or crew members to the designated location (hotel, main airport, aircraft, etc.).
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Maintain air‑to‑ground and point‑to‑point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

• 1–3 years of Customer Service Experience.
• Must have computer skills and be able to use radio communication, phonetic alphabet, and military time.
• Strong interpersonal and communication skills.
• Excellent organizational and customer service skills with a sincere desire to assist customers.
• Professional appearance and mannerisms.
• Must be able to multitask.

• Applicants selected for employment will be required to pass a pre‑employment drug screening, MVD, and background check.

$19.00/hr