Experience Ambassador - Phoenix, AZ

Overview

Job Description - On-Site at the location detailed in the job post. Full-Time in Phoenix, AZ - $20.00 - $21.50 / hr.

About Sentral
Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our communities offer prime locations, tech-enabled services, and premium amenities to enhance everyday life.

Sentral operates in multiple cities with ongoing growth. Our core values focus on service, ownership, continuous improvement, career growth, and diversity. We foster an empowered environment rooted in empathy and growth.

At Sentral, we seek people-first individuals who thrive on going above and beyond. Ideal candidates will have a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and take ownership of their work. The Experience Ambassador resolves residents’ inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors engage directly with residents and with homeshare guests before and during their stay at our communities.

This is an in-person position located on-site at the property.

• Uphold Sentral’s standards, policies and procedures, and value excellence in customer service
• Establish rapport with residents and guests to ensure they feel welcomed and valued
• Serve as the first point of contact between guests and the organization
• Prioritize and fulfill requests with friendliness, efficiency, confidentiality, and professionalism
• Greet residents by name and with a smile
• Provide exceptional hospitality in line with quality assurance expectations
• Resolve disputes promptly to achieve customer satisfaction
• Promote living at the property by discussing benefits and distributing marketing materials while delivering exemplary service
• Answer, record, and process calls, messages, requests, questions, or concerns
• Run daily reports, identify special requests, and verify report accuracy
• Monitor building access to protect residents and property
• Identify potential issues and take appropriate action, informing management as needed
• Enhance resident benefits through active marketing and partnerships with neighboring businesses
• Support resident satisfaction and retention through programming with leadership and direct engagement
• Remain knowledgeable about local activities and establishments to offer recommendations
• Manage building access for guests, residents, and vendors using key systems
• Maintain lobbies and common spaces, stock refreshment stations, and ensure a welcoming environment
• Follow safety and security policies, reporting accidents and unsafe conditions
• Understand emergency procedures and assist with evacuations if needed
• Develop positive working relationships among building staff
• Assist with luggage handling, early check-in, and late checkout as needed
• Assess property needs and inform maintenance of repairs or cleaning; log service requests and follow up
• Be compliant with safety and emergency procedures and applicable regulations
• Assist with administrative tasks and special projects as directed
• Perform other related duties as assigned

• High School/GED required
• Some college preferred
• Minimum of one year of experience in hospitality or customer service
• Multifamily experience preferred

• Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team members, management, and third-party vendors
• Computer savvy and ability to learn multiple software systems
• Ability to analyze, organize, prioritize, and follow up with urgency
• Active listening, attention to detail, and strong organizational skills
• Proactive decision-making and problem-solving abilities
• Ability to diffuse and respond to customer concerns to avoid escalation
• Flexibility to work evenings and weekends

City
:
Phoenix
State
:
Arizona

Auto req : 463817
Job Category
:
Hospitality Industry
Affiliate Sponsor
:
Sentral