Customer Support Specialist
Listed on 2026-01-27
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Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support, Customer Success Mgr./ CSM
Dial Manufacturing is a manufacturer and whole seller of air conditioner products, HVAC parts, mini splits and portable coolers. We have a manufacturing plant in China, a large distribution center in Phoenix and another distribution center in Mexico.
Customer Service On-Site in West Central Phoenix Sales Support - DAILYEntering orders, running sales reports, checking order status, checking inventory levels, and making sure all customer concerns are addressed. Talking with customers about lost orders, missing invoices, parts questions. Take care of RGAs, freight shortages and damages.
Portals - DailyManage customer portals, research claims, update data.
Customer Service - DailyManage customer service emails and calls.
Technical Support – Daily, As neededFill-in answering technical support questions when Alan and John Goh are not available. Help customers with questions they have about the Dial products and issues they are having.
Assisting Sales Director with National Account Projects – AS NEEDEDRunning reports, providing info for yearly line reviews, new products, customer sales, responding to customer merchants, etc.
Qualifications- High School diploma
- 2 plus years experience with customer service roles
- Proficiency with MS Office
- Proficiency with Excel
- Ability to learn Apprise office system.
- Ability to work in a team environment.
- Paid Vacation
- Paid Holidays
- Generous Match 401k
Monday - Friday Schedule, No WEEKENDS.
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