Moving Specialist

U-Haul is looking for an organized, friendly, and motivated call center representative who can work out of our Phoenix office or remote! This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services via phone, chat, and email. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Days vary:
  Monday through Sunday
• Initial training hours:
  Monday-Friday 7:30am–4pm for four weeks.

Compensation: $16.50/Hr

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through phone calls, chats, and emails.
• Acknowledge and resolve customer complaints.
• Process, rebook, and modify orders.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues and supervisors as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma or GED.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

• Full Medical coverage
• Onsite medical clinic for you and your family
• Opportunities for advancement
• Valuable on-the-job training
• Prescription plans
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Met Law Legal program
• Met Life auto and home insurance
• Discounts on cell phone plans, hotels, and more
• Life Lock identity Theft
• Free online courses for personal and professional development at U-Haul University
• Savvy consumer wellness programs- from health care tips to financial wellness.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.