Business Operations Customer Service Representative Exp

Benefits

• 401(k)
• Health insurance
• Paid time off

Job Title: AZ - Business Operations - AZDES - DBME - Customer Service Representative 2 (Onsite)

Location: Phoenix, Arizona

Duration: 11 months 17 day(s)

Primary

Skills:

Customer Service, Business Processes, Telephone Skills, Data Collection, Research Skills, Billing Processes

• Local Only Candidates - Candidates must be local at time of submission, and available for in-person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made.
• Please let me know in the comments or in the cover letter which location the candidate is interested in. Glendale Locations: 5 Openings 6010 N. 57th Dr., Glendale, AZ 85301. 3 Openings 4324 W. Olive Ave., Glendale, AZ 85302.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Provide a service such as a license, registration, title, permit, or program eligibility information.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analysing policies and procedures to resolve customer issues.
  
  Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis.

• Follows established guidelines
• Solving difficult customer service complaints/problems
• Customer Service Experience

• Bilingual