Queue Support Services Specialist III

This position is to ensure successful completion of all ticketing arrangements to include traveler authorizations, refunds, exchanges, schedule changes, automation QA rejects, rail, car/hotel invoices, fixing errors and customer service issues all consolidated and related to support queues.

• Fixing and setting up domestic/international PNR to include electronic tickets on exchanges, refunds, invoicing
• Proficiency with Fare Calculations, pricing, processing tickets, refunds, exchanges, voids
• Ability to process full and partial ticketing straight and exchange request
• Ensure all PNR are quality controlled to include fixes on Matrix reporting fields, valid faring, UDID fields and client specific requirements
• Support 90% of CWT accounts
• Research and resolve typical travel related challenges and customer service reported issues
• Operates within detailed procedures under minimal supervision
• Adheres to CWT standards in delivering customer service including telephone/email etiquette and follows customer service escalation procedures
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
• Performs all duties and responsibilities in a timely and effective manner
• Maintains regular attendance according to company guidelines
• Performs other duties as assigned

We are looking for an energetic self‑motivated individual with the desire to learn and grow who exemplifies the following traits

• High School diploma or equivalent
• Prefer minimum 5 years travel agency experience
• Industry knowledge and strong background with reservation skills in order to fix and trouble‑shoot defects in a PNR
• Proficiency in multiple GDS preferred or minimum proficiency using one GDS
• Customer Service Driven
• Detailed Oriented
• Ability to Multi‑Task
• Knowledge of Power Express, Power Turbo and Scripts is a plus
• Willing to work various shifts of hours and days

Phoenix

Standard

Travel Counselor

Scope :
Country

No

Variable

P&T Business Platforms

Experience Level : 3 to 5 years

May 22, 2018

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill our contact form and include a description of the specific accommodation you are requesting and a description of the position for which you are applying.