Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Phoenix - AZ

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

I opened my agency in 2003, and today we’re a strong, growing team of 11. My career began in State Farm’s Claims Department, giving me a deep understanding of the industry and a solid foundation for serving customers. I’m a proud graduate of the University of Utah and a dog lover—my two pups are an important part of my life and often part of the team culture, too.

Community involvement is at the heart of what we do. We’re passionate about giving back and staying connected to the people we serve through local events, volunteer work, or partnerships with organizations that make a difference. Our office is dog‑friendly and casual, with regular team lunches and collaborative meetings that bring our two locations together. It’s a space where people feel supported, valued, and part of something bigger.

We prioritize a positive, team‑focused environment where everyone’s contributions matter and where there’s always room to learn and grow.

As a Customer Service Representative – State Farm Agent Team Member, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.