Customer Service Representative

Ready, set, go!

Put your customer service skills to work in a meaningful public service role with the State of Arizona – Arizona Department of Economic Security (AZDES), DBME . We are hiring Customer Service Representatives to support high-volume, public-facing state offices across Phoenix.

Employer: State of Arizona – AZDES (DBME)

• 4635 S. Central Ave., Phoenix, AZ 85040 – 5 openings
• 5324
  
  E. Washington St., Phoenix, AZ 85034 – 1 opening
• 4522 W. Indian School Rd., STE 4-9, Phoenix, AZ 85031 – 2 openings

$16.00/hour

Full-time, weekday business hours (varies by location)

High-volume public service offices

• Provide in-person and phone support to members of the public.
• Process applications for licenses, permits, registrations, and eligibility programs.
• Answer questions and explain policies, procedures, and program requirements clearly and accurately.
• Research policies and guidelines to resolve complex customer inquiries.
• Resolve service and billing issues, including refunds and account adjustments.
• Maintain accurate documentation of customer interactions and transactions.
• Determine service charges, collect payments, and perform daily cash reconciliation.
• Prepare and transmit daily deposits to the bank or state treasurer.
• Refer unresolved issues or grievances to appropriate departments as needed.

• Previous experience in customer service, public administration, or government services.
• Comfort working in a high-volume, public-facing environment.
• Strong attention to detail and ability to interpret policies and procedures.
• Experience with cash handling, reconciliation, or financial transactions.
• Professional verbal and written communication skills.
• Strong data entry, documentation, and recordkeeping abilities.

• Combination of in-person, phone, and computer-based work.
• Regular interaction with customers, including individuals in stressful or sensitive situations.
• Responsibility for accurate handling of financial transactions and public records.
• Adherence to confidentiality, compliance, and state service standards.

• Serve your community through public administration and government services.
• Gain experience within a respected State of Arizona agency.
• Stable weekday schedules and consistent hours.
• Opportunity to develop policy, compliance, and customer service expertise.

Once you apply, a recruiter will review your qualifications and contact you if your experience aligns with this opportunity. Even if this role isn’t the perfect fit, joining the talent network keeps you connected to future State of Arizona roles.

Helping you discover what’s next in your career is what we’re all about—so let’s get to work.

Apply to be a Customer Service Representative today!