Licensing & Payments Customer Service Representative

Position Title:

Licensing & Payments Customer Service Representative

Location:

Phoenix, AZ

Clearance Requirements:
None

Position Status:
Contract (Seasonal - 3 months with potential extension)

Pay Rate: $18 per hour on W2

Position

Description:

We are seeking a detail-oriented and customer-focused Licensing & Payments Customer Service Representative to support a high-volume, public-facing licensing and payments operation in Phoenix, AZ. This role is ideal for professionals who thrive in an in-person service environment, enjoy helping customers navigate regulatory processes, and have experience handling payments and transactions accurately.

The representative will serve as a key point of contact for individuals seeking assistance with licensing and tax-related services, ensuring a positive customer experience while maintaining compliance with established policies and procedures.

This position is 100% onsite and requires candidates to already be local to Phoenix, AZ.

Key Responsibilities:

* Assist customers in person with licensing-related questions and requests

* Receive, process, and accurately apply payments across multiple tax types (cash, checks, money orders)

* Perform daily reconciliation, cash handling, and end-of-day till balancing

* Process new license applications, renewals, and updates with accuracy and attention to detail

* Provide clear guidance on licensing laws, rules, and procedures

* Enter and maintain accurate data within internal systems

* Deliver professional, courteous, and efficient customer service in a high-volume environment

Required Skills /

Education:

* High School Diploma or GED required

* 2+ years of customer service experience (retail, government, financial services, or similar)

* Hands-on data entry experience with strong attention to accuracy

* Cashiering or payment processing experience (minimum several months)

* Strong communication, interpersonal, and problem-solving skills

* Ability to work full-time onsite, Monday-Friday, 8:00 AM - 5:00 PM

Preferred Qualifications:

* About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

Bilingual (English/Spanish strongly preferred)

* Experience in a government, licensing, or regulated customer service environment

* Familiarity with payment reconciliation or cash-handling procedures