Onsite Customer Service Representative; Phoenix AZ
Job in
Phoenix, Maricopa County, Arizona, 85007, USA
Listed on 2026-01-20
Listing for:
texcelvision
Part Time
position Listed on 2026-01-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
General Notes for Posting 9457:
- Typing Speed and CRM Software used (Specific brand/company) MUST be mentioned in the candidates resume.
- Candidate must be able to be fully in office for first week for training. Afterwards, the Hybrid schedule is 1-2 days a week in person.
- Immediate need.
Looking to complete onboarding for 2/2/2026 start date.
Job Description:
This position will answer and handle incoming calls
The CSR2 provides general information regarding licenses, payments, general information, and compliance questions.
The ideal candidate for this position should possess the following:
Knowledge:
- De-escalation techniques
- Knowledge of Statutes, rules and regulations
- Google Suite
- Problem resolution
- Business English to include proper sentence structure, grammar, and punctuation.
- Communicating effectively while actively listening to others Proficiency with technology, especially computers, software applications, and phone systems
- Typing at least 45 Words per minute
- Critical thinking and reasoning
- Applying world-class customer service techniques
- Responding to customer service complaints/problems.
- Maintain a professional demeanor at all times
- Work in a busy call center environment with time constraints, high call volumes, and stressful conditions Sit for long periods
- Perform phone interviews while simultaneously inputting information into a database
- Accept responsibility for work product and outcomes
- Resolve difficult customer service complaints/problems
- 1 Year+ of Call Center Experience
- 45 WPM Typing Speed
- Experience with CRM Software
- De-Escalation Skills
- Google Suite
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