Onsite Customer Service Representative II; Phoenix AZ
Job in
Phoenix, Maricopa County, Arizona, 85007, USA
Listed on 2026-01-20
Listing for:
texcelvision
Full Time
position Listed on 2026-01-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Position will be in person for the first 2 weeks for training
- Clientoperates in an informal, confidential, neutral, and non-partisan manner.
- The Customer Service Representative II will assist the OMB by entering customer concerns into Salesforce, a cloud-based software.
- The concerns are received via phone voice messages, email, and an online web form.
- The role requires excellent communication and interpersonal skills, patience, and the ability to multitask.
- Major Responsibilities:
- - Enter customer concerns into Salesforce, received through email, voice messages, and the online web form.
- - Use critical thinking skills to direct concerns to the appropriate programs.
- - Research information to address
- - Listen and transcribe voice mail messages from clients.
- - Perform other duties as assigned related to the position.
-Proven experience as a Customer Service Representative or in a similar role.
-Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in Google Suite and other relevant computer applications.
- De-escalation skills.
- Patience, a positive attitude, and the ability to manage time effectively and multitask.
-High school diploma or equivalent is typically required.
Knowledge
- English Language;
- Customer Service;
- Clerical;
- Administration and Management.
- Monitoring;
- Active Listening;
- Speaking;
Critical Thinking; - Reading Comprehension;
- Social Perceptiveness. Judgment and Decision Making;
- Time Management;
Problem Solving
- Deductive and Inductive Reasoning;
- Speech Clarity;
- Written and Oral Comprehension;
- Written and Oral Expression;
- Problem Sensitivity.
- Experience as a CSR
- google suite and other relevant computer applications
- interpersonal and problem solving skills
- Attention to detail and must be Reliable
- Salesforce
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