Business Analyst, Customer Success - Healthcare and Entire Family

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance
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We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

• Obsess Over People We are always helpful, friendly, and human.
• Own It to Completion If we take something on, we see it through.
• Always Improve & Adapt We learn quickly and adjust without ego.
• Always Start with “Yes, We Can Help You” We lead with solutions and figure out the rest.
• Succeed as a Team We win together through trust and collaboration.
• Detest Waste & Unnecessary Complexity We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

Business Analyst exists to turn Customer Success data into clear, actionable insights that help Redirect Health retain clients, support members, and scale efficiently.

In this role, you will:

• Serve Customer Success leadership, Client Success, Member Success, Finance, Data Operations, Claims, Care Logistics, and Product teams
• Be responsible for building reliable reporting, dashboards, and insights that drive retention, efficiency, and predictable outcomes
• Directly impact how effectively Redirect Health supports clients and members by reducing operational friction and improving decision-making

This is a role for someone who:

• Enjoys data analysis, problem-solving, and translating complexity into clarity
• Takes ownership and follows through
• Wants their work to have real-world impact

In this role, you will:

• Own:
  Customer Success reporting, dashboards, performance metrics, and standardized views used by leadership and frontline teams
• Support:
  Data-driven decision-making by analyzing client, broker, and member behavior to identify risks and opportunities
• Collaborate with:
  Client Success, Finance, Data Operations, Claims, Care Logistics, and Product teams
• Improve:
  Retention predictability, operational efficiency, and visibility into client and member health
• Advocate for:
  Clear, accurate, and usable data that supports Customer Success teams and their stakeholders

A strong performer in this role is known for:

• Delivering high-quality, reliable dashboards and insights that teams trust and use
• Approaching ambiguous data with structure, curiosity, and strong analytical judgment
• Consistently improving visibility, efficiency, and decision-making across Customer Success

Success in this role is measured by:

• Accuracy, quality, and adoption of reports, dashboards, and analyses
• Timely delivery of decision-ready insights and performance views
• Satisfaction of Customer Success leadership and cross-functional partners
• Demonstrated impact on retention predictability, client risk visibility, and operational efficiency

We’re looking for someone who:

• Has strong experience translating data into action Brings 5+ years of experience in business analysis, operations, data analytics or customer success, with a track record of turning messy or incomplete data into clear, decision-ready insights.
• Thinks in systems, not just reports Enjoys simplifying complex problems, designing workflows, and improving how work gets done. Not just what gets measured.
• Takes full ownership from question to outcome Sees ambiguity as part of the job, follows work end-to-end, and proactively drives clarity, alignment, and follow-through.
• Communicates with clarity, context, and empathy Can explain insights and recommendations in a way that resonates with CS leaders, frontline teams, and cross-functional partners.
• Partners effectively across teams Comfortable working cross-functionally with Customer Success, Finance, Claims, Care Logistics, Product, and Data Operations in a fast-paced environment.
• Cares deeply about outcomes, not just outputs Is motivated by helping Customer Success teams succeed — improving…