Customer Service Representative

Main Responsibilities of a Customer Service Representative

• Serves customers by providing all necessary service and product information.
• Resolves service and product problems.
• Ensures customer satisfaction and pleasant user experience.

We are looking for an experienced and seasoned customer service representative who will always be on top of their performance and contribute to the overall excellence of our customer service. The customer service representative is the first line of contact with the customers for any business, so the role requires a person who fully understands the importance of this job and is willing to show the dedication needed.

Customer service is important for building trust with customers. Therefore, our ideal candidate must have great organizational and communication skills, be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.

By analyzing customer needs and collecting customer information, our representative recommends potential services and products to management and contributes to the team effort by accomplishing related results.

• Answers service and product questions to attract potential customers.
• Recommends other services and products based on the known information.
• Records account information to open customer accounts.
• Updates account information.
• Maintains customer records.
• Resolves service and product problems.
• Clarifies customers' complaints.
• Determines the cause of the problem.
• Provides adequate solutions to problems according to the policy.

• Multitasking
• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Documentations skills
• Market Knowledge
• Problem-solving
• Quality focus
• Communication skills
• Product knowledge
• Customer service

• Bonus pay

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance

Customer Service Representative
• Phoenix, AZ, United States