Customer Care Representative

Position Overview

As a Customer Care Representative at Heitek Automation, you will be pivotal in delivering exceptional service and support to our clients in the industrial automation sector. You will manage customer inquiries, resolve issues, and foster positive relationships to enhance satisfaction and loyalty.

Reports to:

Sales Operation Manager

Collaborates with:
Sales Team, Operations Team, Engineer Team, Materials Team, Accounting Team(list)

• Customer Support
  :
  Handle incoming customer inquiries via phone, email, or other communication channels; provide prompt and professional responses to customer questions, concerns, and technical inquiries related to industrial automation products and services; address product inquiries, pricing, availability, and delivery status in a timely and efficient manner.
• Quote and Order Processing
  :
  Process customer orders and quotes accurately and efficiently using the company's order management system; coordinate with sales, warehouse, and logistics to ensure smooth order fulfillment and timely delivery; update customers on order status and provide tracking information; follow up on open quotes weekly to drive quotes to sales orders.
• Issue Resolution
  :
  Investigate and resolve customer complaints, product issues, or service problems promptly and professionally; collaborate with technical support teams to address complex technical problems and provide effective solutions; coordinate with sales, technology partners, warehouse, and logistics to ensure smooth issue resolutions.
• Customer Relationship Management
  :
  Build and maintain positive, long‑lasting relationships with customers, understanding their needs and preferences.

We participate in E‑Verify.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Not Applicable

Full‑time

Other

Transportation, Logistics, Supply Chain and Storage