Customer Support Specialist

Who We Are

Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things.

Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award‑winning Sending Platform connects online and offline experiences via cloud software, automation, and real‑world logistics—a feat that few companies have achieved.

And we believe that relationships matter, so we’re on a missionagreements to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place.

We are looking for a highly ambitious individual who is passionate about interacting with and servicing our customers. The Customer Support Specialist is a customer‑facing role, delivering ongoing support and guidance post‑sale for our US and International customers. You’ll interact through email, phone, and chat to provide an exceptional customer experience for everyone you encounter.

• You live to create価clarity, confidence, and great customer experiences by going deep to solve customer concerns
• You enjoy the challenge and detective work needed to get to the bottom of complex issues
• You are a lifelong student of the industry, our product, and customer experience best practices.

• You’ll spend mostjoch on the front lines working with customers over email, phone, and chat
• You’ll maintain a queue of cases that you will continue to work through customer contact up to the resolution
• Advocate for our customers to help prioritize future enhancements and trouble spots to improve the customer and internal team’s usage of our product

• 1+ years history of success interacting with customers over email, phone, and chat
• An exceptional customer experience background while proving customer advocacy and empathy
• Excellent written/verbal communication and interpersonal skills
• Comfortable working in a performance‑based and structured environment
• A history of meeting and exceeding KPI’s and Customer Expectations
• Analytical approach to navigating, investigating, and understanding how products work
• An aptitude for learning new products, processes, and systems
• Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
• Strong technical troubleshooting skills, perseverance, and patience
• Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources
• Ability to work independently

• Having experience working in a SaaS Support environment
• You have worked in a fast‑paced call center environment

Remote position.

• One Team – Everyone belongs here, and whether it’s your first day or you’re the CEO, your voice and ideas matter to us. By embracing the “One Team” core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
• Fuel Potential – Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections – It’s a cluttered, digital world out/provider, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking – We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric – We understand that our success depends on our customers’ success, and we are dedicated to giving every customer that wow…