Customer Care Representative - Spec Team

Customer Care Representative - Spec Team

Join to apply for the Customer Care Representative - Spec Team role at

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but it also helps consumers navigate the biggest purchase they will make in their life by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Location: Scottsdale, AZ (Hybrid – In-Office 3 days per week)

Do you have a passion for providing exceptional customer service? Are you seeking an opportunity where you can make an impact, grow your career, and be a part of an amazing organization? Our growing business is looking for a high‑performance minded individual to join our team as a RDC+ Customer Care Representative. You will be the front‑line point of contact for RDC+ agent inquiries, handling email/phone/chat support, troubleshooting product and data issues, and partnering with other teams—including Product and Engineering—to ensure a reliable, high‑quality experience for our users.

• Answer incoming customer inquiries regarding technical issues, product/service questions, and general customer inquiries
• Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Utilize effective communication and problem‑solving skills to provide one‑call resolution for inbound phone inquiries
• Identify and escalated technical issues that require deeper investigation, providing clear reproduction steps, relevant account details, and screenshots where helpful
• Log and surface recurring feedback and known pain points via appropriate feedback channels
• Meet or exceed company expectations around productivity and service quality goals

• Minimum 2 years of customer service experience in a call‑center environment
• Excellent communication skills (both verbal & written)
• Strong attention to detail
• Extensive knowledge of current ® products
• Organized with the ability to handle a fluctuating volume of work and responsibility
• Strong research and technical skills
• Knowledge of Chrome and Firefox
• Customer‑service oriented problem‑solvers who can think on their own without direct supervision
• Team player with a positive attitude and confidence

• We balance creativity and innovation on a foundation of in‑person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in‑person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.
• Must be able to work a full‑time shift scheduled Monday through Friday, between 6 a.m. and 6 p.m., with the ability to work Saturday if needed, including 3 days in office per week.

is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and competitive medical, Rx, dental, and vision coverage
• Family‑forming benefits
• 13 paid holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time Off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non‑degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program

Do the best work of your life at ®

Here, you’ll partner with a diverse team of experts as you use leading‑edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At ®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture;

intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore ® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, ® will provide reasonable accommodations for otherwise qualified disabled individuals.