Customer Support Specialist

Company Description

Beloform Craft is a growing organization committed to operational excellence, leadership development, and long-term professional growth. We believe in building strong internal talent by providing structured training, hands-on exposure, and clear career paths. Our culture values accountability, collaboration, and continuous improvement.

Job Description

We are seeking a Customer Support Specialist to serve as a key point of contact between Beloform Craft and its clients. This role focuses on delivering high-quality assistance, resolving inquiries efficiently, and ensuring a consistently positive customer experience. The ideal candidate is organized, attentive, and skilled at communicating clearly in a fast-paced, service-oriented environment.

Responsibilities

• Provide professional and timely support to customers via phone, email, and internal systems
• Address inquiries, concerns, and service requests with accuracy and attention to detail
• Maintain clear and well-documented customer records
• Collaborate with internal departments to ensure effective issue resolution
• Follow established processes while contributing to service improvements
• Uphold company standards for professionalism, confidentiality, and quality

Qualifications

• Strong verbal and written communication skills
• Excellent organizational and problem-solving abilities
• Customer-focused mindset with attention to detail
• Ability to manage multiple tasks efficiently
• Comfortable working with digital systems and internal tools
• Professional demeanor and reliability

Additional Information

• Competitive salary ($50,000 - $54,000 annually)
• Growth opportunities within a structured organization
• Skill development and ongoing support
• Collaborative and professional work environment
• Stable, full-time position