VIP Account Manager, Arizona

VIP Account Manager, Arizona

Welcome to Fan Duel. We’re looking for a dedicated VIP Account Manager to support our most valued clients across our online casino, sports book, daily fantasy, and TVG platforms. The role is based in the Phoenix Metro Area.

Our roster has an opening with your name on it. You will manage a portfolio of high‑net‑worth customers, building strong relationships to increase loyalty and deliver an exceptional customer experience in a dynamic, customer‑facing environment.

• Manage and retain a portfolio of High Value Players.
• Provide an enhanced, proactive one‑stop service to encourage loyalty.
• Ensure compliance and responsible gaming ideals guide all interactions.
• Collect and document customer profiles.
• Develop relationships and offer tailored rewards through regular correspondence.
• Meet pre‑determined productivity, quality, and SLA targets.
• Provide detailed reports on your customer portfolio, highlighting satisfaction and product feedback.
• Monitor customer performance to ensure bonuses, gifts, and hospitality invitations are offered in alignment with business requirements.
• Host VIPs at hospitality events.
• Deliver against company responsible gaming protocols.
• Mentor and develop VIP Hosts within the team.

• Minimum 2 years of high‑end customer service experience.
• Excellent verbal and written communication skills.
• Business‑to‑Customer sales experience is preferred.
• Knowledge of the online gaming industry.
• Passion for providing top‑level service.
• Confident, people‑focused personality.
• Excellent analytical skills and experience with Excel.
• Strong drive to meet targets and deadlines.
• Excellent organizational and planning skills.
• Understanding of marketing processes is a plus.
• Willing to work non‑traditional business hours.
• Travel for this role is expected around 25% of the time.

You must be based in the Phoenix Metro Area for this role.

Applicable salary range: $79,000 – $99,000 USD. Additional benefits include medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; short‑ and long‑term incentive compensation; paid personal time off; 14 paid holidays; and paid sick time in accordance with all applicable state and federal laws.

Fan Duel offers a comprehensive benefits package, including health plans with low or $0 premiums, fertility and family planning programs, mental health support, fitness benefits, generous paid time off, annual bonus and long‑term incentive opportunities, a 401(k) with up to a 5% match, commuter benefits, pet insurance, and more. Please Fan Duel Total Rewards for full details.

Fan Duel is an equal‑opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status or any other characteristic protected under state, local or federal law. We are committed to providing reasonable accommodations for qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.