Customer Service Representative
Listed on 2026-01-14
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Title:
Customer Service Representative
Location: Phoenix, AZ(On-site)
Employment Type: Full-Time
Salary: $20.00 - $25.00 hourly
Company Introduction
This organization is a leader in precision-engineered components and supply chain solutions for aerospace, defense, semiconductor, medical, and energy industries. With decades of technical expertise and a nationwide engineering and manufacturing network, it helps partners improve product reliability, reduce risk, and maintain the highest quality standards.
Role Overview
We are seeking a Customer Service Representative to support daily customer interactions and order processing in a fast-paced industrial/manufacturing environment. This role is fully onsite and plays a critical part in ensuring accurate order entry, timely follow-up, and excellent customer service.
Core Responsibilities
- Answer inbound customer calls and emails in a professional and timely manner
- Enter customer orders accurately into internal systems
- Process and manage customer orders from start to completion
- Follow up with customers regarding order status, delivery timelines, and updates
- Coordinate with internal teams to resolve order issues or questions
- Maintain accurate customer and order records
- Provide consistent, high-quality customer support
Required Background
- Prior experience in customer service, order processing, or administrative support
- Strong attention to detail and accuracy
- Comfortable handling phone-based customer interactions
- Basic computer skills and ability to learn internal systems
- Reliable, punctual, and able to work onsite during scheduled hours
- Experience in manufacturing, industrial supply, or distribution environments
- Familiarity with ERP or order entry systems
- Customer service experience supporting technical or product-based orders
- Competitive salary plus performance-based incentives
- Comprehensive medical, dental, and vision insurance options
- Company-paid life, AD&D, and long-term disability insurance
- 401(k) retirement plan with employer contributions
- Paid time off and company holidays starting upon hire
- Employee Assistance Program (EAP)
- Cell phone allowance or company-provided phone
- Career growth opportunities in a rapidly expanding company
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